Legal

Cookie Policy

1. Introduction

This Cookie Policy explains how Transaqo uses cookies and similar technologies in connection with:

  1. the website available at transaqo.com and its subdomains;
  2. the Transaqo platform, accounts, dashboards and interfaces; and
  3. related online services made available under the Transaqo name,

collectively, the “Services”.

“Transaqo”, “we”, “us” and “our” refer to Transaqo, the provider and operator of the Website, platform, software, technology infrastructure and related services made available under the Transaqo name.

This Policy should be read together with the Privacy Policy.

It is intended to apply globally and to support compliance with applicable privacy, electronic-communications and online-tracking requirements.

Local mandatory requirements apply to the extent they cannot lawfully be excluded or modified.

2. What cookies are

A cookie is a small data file stored on or accessed from a browser or device when an online service is used.

Cookies may contain:

  • a unique identifier;
  • session information;
  • preference settings;
  • authentication status;
  • consent choices;
  • security information; or
  • information concerning interaction with an online service.

Cookies may be:

2.1 Session cookies

Session cookies normally expire when the browser is closed or the session ends.

2.2 Persistent cookies

Persistent cookies remain until their expiry date or until deleted.

2.3 First-party cookies

First-party cookies are set or accessed by Transaqo through a Transaqo domain.

2.4 Third-party cookies

Third-party cookies are set or accessed by another service integrated with the Services.

3. Similar technologies

This Policy also applies, where relevant, to technologies such as:

  • local storage;
  • session storage;
  • pixels;
  • web beacons;
  • scripts;
  • tags;
  • software development kit identifiers;
  • device identifiers;
  • embedded content;
  • server-side event identifiers;
  • link-decoration parameters; and
  • other technologies that store information on or access information from a browser or device.

References to “cookies” include these similar technologies where appropriate.

4. Why cookies are used

Cookies may be used to:

  1. operate the Services;
  2. establish and maintain sessions;
  3. authenticate users;
  4. secure accounts and systems;
  5. prevent fraud, abuse and automated attacks;
  6. balance traffic and maintain availability;
  7. remember consent choices;
  8. remember language and interface preferences;
  9. preserve form or workflow state;
  10. understand how the Services are used;
  11. diagnose errors and performance issues;
  12. improve navigation and functionality;
  13. provide embedded or integrated features;
  14. measure the effectiveness of communications; and
  15. support advertising or campaign measurement where lawfully activated and disclosed.

Cookies will not intentionally be used for a materially incompatible purpose without appropriate notice and, where required, consent.

5.1 Strictly necessary cookies

Strictly necessary cookies are required to operate or secure the Services or to provide a feature specifically requested by the user.

They may support:

  • authentication;
  • session management;
  • security;
  • fraud and abuse prevention;
  • load balancing;
  • network management;
  • account access;
  • consent-preference storage;
  • form submission;
  • user-requested settings;
  • availability; and
  • essential technical operation.

These cookies cannot generally be disabled through Transaqo’s Cookie Settings because the relevant Service may not function correctly without them.

They may be deleted or blocked through browser settings, but doing so may prevent account access or impair functionality.

Where applicable law allows storage or access that is strictly necessary without consent, these cookies may operate automatically.

5.2 Preference cookies

Preference cookies remember choices such as:

  • language;
  • region;
  • time zone;
  • layout;
  • interface configuration;
  • accessibility settings; and
  • previously selected options.

Where legally required, preference cookies will be activated only after consent unless they are necessary to provide a feature expressly requested by the user.

5.3 Analytics and performance cookies

Analytics and performance technologies help Transaqo understand:

  • which pages and features are used;
  • how users navigate;
  • whether errors occur;
  • how long pages take to load;
  • approximate session duration;
  • referring sources;
  • general device and browser characteristics;
  • aggregate interaction patterns; and
  • Service performance.

This information may be used to improve the Services, diagnose issues and understand general usage.

Where consent is legally required, analytics and performance cookies will remain inactive until consent is provided.

Where reasonably practicable, analytics should be configured to:

  • minimise information collected;
  • avoid unnecessary identifiers;
  • limit retention;
  • restrict advertising use;
  • apply appropriate access controls; and
  • use aggregated or shortened identifiers.

5.4 Functional cookies

Functional cookies enable enhanced features, including:

  • interactive documentation;
  • embedded media;
  • communication tools;
  • scheduling tools;
  • user-interface enhancements;
  • account preferences;
  • support functions; and
  • third-party components.

If functional cookies are disabled, the related feature may not operate correctly.

Where required, these cookies will be activated only after consent.

5.5 Advertising and targeting cookies

Advertising and targeting technologies may support:

  • campaign measurement;
  • attribution;
  • frequency control;
  • audience measurement;
  • personalised advertising;
  • cross-site tracking; or
  • advertising based on activity across different services.

Such technologies will not be activated where prior consent is required unless the user has provided the required consent.

Where applicable law provides an opt-out right, Transaqo will provide or recognise an appropriate mechanism.

The current use or non-use of advertising technologies will be disclosed in the Cookie Settings interface.

Depending on location and the nature of the technology, cookies may be used on the basis of:

  • necessity for providing or securing a requested Service;
  • consent;
  • legitimate interests where legally permitted;
  • performance of a contract;
  • compliance with law; or
  • another lawful ground recognised by applicable law.

Where consent is required, legitimate interests will not be used to override the consent requirement.

Where applicable law requires consent for optional cookies:

  1. optional cookies will be disabled before consent;
  2. consent will require an affirmative action;
  3. continued browsing alone will not constitute consent;
  4. optional categories will not be enabled through pre-selected controls;
  5. users will be able to accept or reject optional cookies;
  6. an option to reject all optional cookies will be presented with comparable accessibility and prominence to an option to accept all;
  7. users may be offered granular category choices;
  8. refusing optional cookies will not prevent access to functions that do not require them;
  9. consent will be recorded;
  10. consent may be withdrawn; and
  11. withdrawal will be reasonably as easy as giving consent.

Consent applies to the browser or device on which the choice is made unless the choice is associated with an authenticated account.

A separate choice may be required on another browser, device or account.

Where available, the Cookie Settings interface allows users to:

  • view cookie categories;
  • accept all optional categories;
  • reject all optional categories;
  • enable or disable individual categories;
  • review providers and purposes;
  • review durations; and
  • change a previous choice.

Cookie Settings should provide the most current operational information concerning cookies configured on the Services.

The live cookie inventory may include:

  • cookie or technology name;
  • provider;
  • domain;
  • purpose;
  • category;
  • first- or third-party status; and
  • duration.

Because technical configurations may change, the live Cookie Settings inventory forms part of this Policy and should be treated as the authoritative operational list.

No optional technology should be intentionally activated unless it is appropriately categorised and disclosed.

Actual duration is stated in Cookie Settings where available.

Indicative periods include:

9.1 Session and security cookies

These may last for the browser session or a short operational period.

9.2 Authentication cookies

These may last for the active session or for a longer period where a user selects a persistent login option.

Consent records may generally remain for between 6 and 24 months, subject to applicable law and the need to refresh a choice.

9.4 Preference cookies

Preference cookies may generally remain for up to 12 months unless the setting requires a different duration.

9.5 Analytics cookies

Analytics cookies may generally remain for between one day and 13 months, depending on configuration and applicable law.

9.6 Functional cookies

Functional-cookie duration depends on the feature and may range from the session to 12 months.

9.7 Advertising cookies

Where activated, duration will be limited to the period disclosed in Cookie Settings and appropriate for the stated purpose.

A provider may retain information generated through a cookie for a different period under its own privacy documentation.

Transaqo may request a renewed cookie choice where:

  • required by law;
  • the purpose materially changes;
  • a new provider or category is introduced;
  • the previous consent period expires;
  • the consent record is unavailable;
  • the Website configuration materially changes; or
  • there is reasonable uncertainty about the validity of the previous choice.

Withdrawing consent does not make earlier processing unlawful where valid consent existed at the time.

11. Third-party technologies

Some features may depend on third-party providers, including providers of:

  • cloud infrastructure;
  • content delivery;
  • cybersecurity;
  • analytics;
  • embedded media;
  • documentation;
  • communications;
  • scheduling;
  • customer support;
  • identity and authentication;
  • campaign measurement; and
  • other technical functions.

When third-party content is loaded, the provider may receive:

  • IP address;
  • browser or device information;
  • page information;
  • identifiers;
  • interaction data; or
  • other technical information.

Where required, optional third-party content will not load until the relevant category is accepted.

An independent third party may process information under its own privacy policy. Transaqo does not control an independent third party’s retention, combination or use of information.

12. Server-side technologies

Some information may be collected through server logs or server-side event processing rather than browser cookies.

This may include:

  • IP address;
  • request time;
  • requested resource;
  • response status;
  • user agent;
  • account identifier;
  • security information; and
  • diagnostic information.

Where server-side processing performs an equivalent optional tracking function, Transaqo will apply applicable privacy and consent requirements based on the nature and purpose of the processing rather than merely its technical label.

13. Managing cookies through a browser

Most browsers allow users to:

  • view stored cookies;
  • delete individual cookies;
  • delete all cookies;
  • block third-party cookies;
  • block cookies from particular domains;
  • restrict local storage;
  • clear browsing data; and
  • receive warnings before cookies are stored.

Blocking all cookies may affect:

  • authentication;
  • account access;
  • security;
  • form submission;
  • saved preferences;
  • consent storage; and
  • other Service functions.

Browser controls vary according to provider, operating system and version. Users should consult their browser or device documentation.

14. Mobile devices and applications

Where the Services are accessed through a mobile application or device, similar controls may be available through:

  • application settings;
  • operating-system privacy settings;
  • advertising identifier controls;
  • permission settings; and
  • device-level tracking controls.

Disabling a device permission may prevent the related feature from operating.

15. Global Privacy Control and opt-out signals

Where legally required and technically detectable, Transaqo will treat a recognised Global Privacy Control signal as an opt-out request concerning:

  • sale of personal information;
  • sharing for cross-context behavioural advertising; or
  • targeted advertising,

for the browser or device transmitting the signal.

A signal may not disable:

  • strictly necessary cookies;
  • security processing;
  • first-party analytics that are exempt under applicable law; or
  • processing outside the scope of the applicable opt-out right.

There is no uniform global legal standard for general “Do Not Track” browser signals. Transaqo may not respond to such signals unless required by applicable law.

Transaqo may maintain a record of:

  • categories accepted or rejected;
  • date and time of the choice;
  • policy or banner version;
  • consent identifier;
  • relevant domain;
  • withdrawal; and
  • limited technical information necessary to demonstrate or apply the choice.

These records are used to:

  • respect user choices;
  • avoid repeatedly requesting a choice;
  • demonstrate consent where required;
  • investigate consent-related issues; and
  • comply with law.

Consent records are retained only for as long as reasonably necessary for these purposes.

17. International processing

Cookie and tracking providers may process information in more than one country.

Where international-transfer restrictions apply, Transaqo will use appropriate measures as described in the Privacy Policy.

18. Children

The Services are intended for business and professional users and are not directed to children.

Transaqo does not intentionally use optional tracking technologies to profile children for advertising.

If Transaqo learns that optional tracking information was collected directly from a child without required authorisation, reasonable steps will be taken to delete or restrict it.

19. Changes to this Policy

Transaqo may update this Policy when:

  • technologies change;
  • providers are added, replaced or removed;
  • purposes or durations change;
  • the Services change;
  • consent requirements change; or
  • applicable law changes.

Material changes to optional tracking may require a new consent choice.

20. Contact

Questions or requests concerning cookies and similar technologies may be submitted to:

Privacy: privacy@transaqo.com

Legal: legal@transaqo.com

Security: security@transaqo.com

Website: transaqo.com